FREQUENTLY 
ASKED
QUESTIONS

Yes, estimates are based on the condition discussed. If for any reason the home is not as described when we arrive or would require extra time, you will be asked to approve the extra time needed to complete the job. You may request to stay within the estimated price, understanding it will be left incomplete.

You do not need to be home. As long as we have a way to get into the home you don’t have to be present. You can count on us that you’re home is in good hands if and when you’re away.

There are no contracts or obligations when working with Kay’s solutions. You can cancel your appointment at anytime. If you have to reschedule for any reason, we ask you let us know 48 hours in advance.

What if I have pets?

Although we love our furry friends, we ask that pets be put away prior to our arrival. This is not to discriminate against any pet owner, but to mitigate any liability issues for both Kay's Solutions and its clients. If no prior coordination has been made for how to handle pets, our cleaners will not enter (or in some situations leave) the home. If the situation can not be rectified in a timely manner, our technicians will leave and your appointment will be rescheduled.

If you’re dissatisfied with any areas in your home within 24 hours of your scheduled service and we will come back to ensure your satisfaction. There will be no refunds or recovery cleanings after 24 hours.

Kay's Solutions will be closed on the following national holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If your cleaning falls on any of these days and you would like to reschedule around them, please do so as early as possible, as we fill up around holidays very quickly. If your cleaning falls on one of these days and there is no availability, we will see you at your next scheduled cleaning.

Your home is in great hands when we clean, but occasionally accidents do happen. In the event of damage to anything in your home, it is our policy to inform you immediately. However, if you notice any breakage/damage that was not reported by a technician, please notify us immediately so that we may take appropriate action. We will attempt to replace or repair most items internally. If the repair or replacement of said item is not cost effective to take care of internally, we will file a claim with our insurance to ensure our clients are made whole. We are not responsible for hanging items and shelves that have not been properly secured. Additionally we ask each client point out items which are irreplaceable due to sentimental or monetary value, as we would prefer to avoid touching them.

Kay’s Solutions can’t guarantee what time cleaners will arrive because each home gets the attention it deserves. We will do our best to arrive within the time scheduled.

We will provide everything needed for your service. However, if there are special products you would like or any special requests, please provide them ahead of time and communicate their desired use.

Please declutter any surfaces and put away personal belongings prior to your cleaning. It is best to put away toys, dishes and clothes away if possible.